CQC recognise improvements at Emily Jackson Close - Avenues Group
30 - 1993-2023

CQC recognise improvements at Emily Jackson Close

Friday 26th of January 2024

Our service at 1-3 Emily Jackson Close in Kent has demonstrated improvements in its most recent Care Quality Commission (CQC) inspection. The residential care home provides personal care across three bungalows to up to 18 people with a learning disability and who are autistic.

Following its most recent inspection in November 2023, CQC rated the service as ‘Requires Improvement’ overall and in two of the inspection areas (‘Safe’ and ‘Well-led’). Three of the five inspection areas achieved ‘Good’ ratings: ‘Effective’, ‘Caring’ and ‘Responsive’.

Inspectors rated the service as ‘Inadequate’ in October 2023, and CQC kept the service under review to check for significant improvements. CQC have now confirmed that the service is no longer in special measures.

Ongoing progress

Last year, we appointed a new management team at the service who continue to deliver improvements to all aspects of the support that we deliver.

We are continuing to work in partnership with the property owners to fix and repair environmental issues. Our redecoration of the bungalows according to the choices and preferences of the people living there is nearly complete.

We’re pleased that CQC found that:

  • “People were being supported in a person-centred way and staff spoke with and treated people in a respectful manner.”
  • “People had care and support plans that were personalised, holistic, strengths based and reflected their needs and aspirations, included physical and mental health needs. People, those important to them and staff reviewed plans regularly together.”
  • “The service worked well in partnership with advocacy organisations and other health and social care organisations, which helped to give people using the service a voice and improve their wellbeing.”
  • “Quality monitoring systems were being developed and embedded.”
  • “Morale within the staff team was good and staff felt valued.”

Kevin Hulls, South East Regional Director, said:

“Avenues has an organisational commitment that all our services achieve ‘Good’ or ‘Outstanding’ CQC ratings. Whilst there is still work to do to improve at Emily Jackson Close, we have achieved a great deal in a short space of time. I am proud of Aisha, the new manager, and the rest of the team for turning around many of the previous shortfalls there. I am confident that their ongoing hard work will help us to continuously improve and to consistently deliver the high quality service that we expect.”

Dan Gower-Smith, Group Operations Director, added:

“As an experienced provider who always wants to deliver support to the highest standards, one way this can be achieved is by having and encouraging an open and learning culture. We have taken the recommendations and learning from the commissioned independent inquiry to improve our services and practices, not only at Emily Jackson Close but also within the wider organisation.

I would like to take the opportunity to thank the whole staff team for their continued hard work and passion to deliver person-centred services.”

You can access the full report on the CQC website.

Concerns, complaints or compliments

If you have a concern, complaint or compliment about our services, you can email us directly, (see easy read complaint guidance), or call us on 0300 323 0405. We aim to answer email enquiries within three working days.

Read our detailed CCC procedure

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