CQC praises ‘caring and kind’ support at Avenues Supported Living in Hampshire - Avenues Group
30 - 1993-2023

CQC praises ‘caring and kind’ support at Avenues Supported Living in Hampshire

Thursday 1st of June 2023

We are pleased that the Care Quality Commission (CQC) has awarded our supported living service in Hampshire a ‘Good’ rating in all five areas: safe, effective, caring, responsive, and well-led.

Avenues supports people with a mix of complex behavioural and health needs in Tadley near Basingstoke and Sarisbury Green near Fareham. We were selected to take over and turn the services around in June 2022. This inspection marks the first comprehensive review of Avenues South Hampshire Services by the regulator.

CQC praised how our collaborative approach to positive risk-taking ensures that each person we support can achieve personal independence and a fulfilling life. This has included working with a local leisure facility “to enable one person to take part in group swimming where they had previously only been able to do this activity on their own. The relative told us, ‘Staff had supported [relative] to sign up to a local swimming pool, which [relative] really enjoys attending.’”

We are proud that inspectors found “Staff were caring and kind. People and relatives told us that they were happy with the support staff provided. Staff were motivated in their role and understood the principles of promoting people’s privacy and dignity by treating them with respect.”

Daniel Dzikowski, Regional Director – Avenues South said, “We couldn’t have achieved this without the dedicated and skilled teams who worked so hard to give the inspectors the information they needed. This openness to critical review reflects their passion to keep learning and improving, in order to provide people with the very best support.

“We are committed to providing high-quality personalised care and support. This latest inspection outcome confirms our dedication to continuously improving the quality of life of people with disabilities and complex needs.

“We will continue to develop our services and to make a positive impact on the lives of people who choose to be supported by us.”

For the full inspection report, visit the CQC website.

Join our team

Perhaps  you would like to join Avenues’ dedicated teams in Hampshire providing great support and continuing to enhance the quality of life for those with complex needs? Take a look at our job opportunities in the area at https://careers.avenuesgroup.org.uk/jobs