Avenues South supported living celebrates ‘Outstanding’ rating for a second time - Avenues Group
30 - 1993-2023

Avenues South supported living celebrates ‘Outstanding’ rating for a second time

Friday 25th of August 2023

Avenues South supported living services have been given a prestigious ‘Outstanding’ rating by industry watchdog the Care Quality Commission (CQC) for the second time running.

To achieve ‘Outstanding’ is an unprecedented result post-pandemic with the demands on social care being greater than ever. Only 5 per cent of adult social care services are rated by regulators CQC as ‘Outstanding’.

The service, last rated in 2017, has grown to 29 properties throughout Surrey. Each house between one and six people with learning disabilities across the county in Addlestone, Ashtead, Caterham, Chertsey, Chobham, Epsom, Horley, Ottershaw, Redhill, Virginia Water, Walton-on-Thames, Warlingham and Woking, among others.

CQC praised Avenues South staff for supporting and promoting people’s independence: “staff supported people to have the maximum possible choice, control and autonomy over their own lives… People were able to choose how and when they used their support, which maximised choice and control over their lives.”

Wayne, a keen cook, making apple pie in his flat in Surrey with Support Worker Fran.

Wayne is supported to look at recipes, buy the ingredients and utensils required.

Avenues prides itself on its comprehensive staff training programme. The benefits of trained staff and a rigorous recruitment process were reflected in the inspection report:

“The service had enough appropriately skilled staff to meet people’s needs and keep them safe. The provider’s recruitment procedures helped ensure only suitable staff were employed. Staff felt valued for the work they did and remained well-supported in their roles.”

Regional Director for Avenues South Daniel Dzikowski said, “We always say at Avenues that “well supported people, support people well” and I’m so pleased this is reflected in CQC’s findings. Also to know staff felt appreciated for the work they do makes me incredibly proud of my teams”.

The report also recognised the active role the service played in involving families in the support provision, stating that Avenues “remained committed to involving people who used the service, their families and staff in developing and improving the service. People and those important to them were involved in planning their care.”

Dan Gower-Smith, Group Director of Operations, added, “This makes me incredibly proud. Our plan since 2021 has always been about Building Better Lives Together. Learning as much as we can about the people we support is fundamental to great, individualised support and care. This shows that by working together we can successfully deliver our goal of ‘Outstanding’ support.”


You can read the full inspection report on CQC’s website at https://www.cqc.org.uk/location/1-12682402774

CQC have also published a news release with highlights and comments from Serena Coleman, CQC Deputy Director of Operations in the south of England.

Would you be interested in supporting someone with a disability in Surrey? See our jobs and careers page to find out more about current vacancies.