“A high standard of care” with “experienced and passionate staff”; CQC gives Avenues Margate service a glowing report.
Tuesday 5th of May 2026The Care Quality Commission (CQC) has awarded Avenues residential service Westbrook Avenue in Margate, Kent a ‘Good’ rating in all five areas: safe, effective, caring, responsive, and well-led.
The Avenues service, on the Kent coast, is a residential home which supports up to three adults with a learning disability or autistic people.
“It’s a lovely home with lovely staff” was just one of the glowing comments that came from a relative of someone supported at the Margate service. Another family member commented on how they pleased to see their relative content and living life as they wish “My relative is happy and staff know them well, and how to support them in being independent” they said.
The report also praised the service for empowering those supported to “participate in their wider community” which is at the core of Avenues ethos of support.
“People were supported to achieve their goals, and take part in activities that were meaningful to them including planning for the future” CQC said.
The Employees and Management were also observed. The inspectors praised the team for being “experienced and passionate” as well as the service having a good strong Management who promoted a “positive culture” in the workplace. In addition it commented on the strong measures put in place to ensure a safe environment. The fact that continuous learning was always available to staff was commented on as well as staff wellbeing being very important.
Managment are proud of service
Regional Director Kevin Hulls was extremely happy with the report’s findings, congratulating the staff team, but stressed they will continue to aim high;
“We are very pleased that CQC have acknowledge the very good support that we deliver at Westbrook Avenue. The assessment clearly highlights the strengths of the team and how they positively engage with the people we support, their families and our professional colleagues from health and social care. I am delighted that the commitment and dedication of the local management team is well reflected within this report. This is a very good outcome and we will push to achieve ‘outstanding’ next time!” said Kevin.
You can read the full CQC report at https://www.cqc.org.uk/location/1-126576658