London

Avenues set up its first London service in the borough of Bromley in 1994. Today, the subsidiary is vibrant, dynamic, and fast-paced, supporting people across the capital.

2020-21: A summary of our operational priorities:

  • Make the subsidiary financially resilient, by agreeing funding that fully covers our costs, filling our accommodation vacancies, and developing new services.
  • Make sure every registered manager will completes their individual Continuous Improvement Plan, so all our services can realistically expect an Outstanding rating from the Care Quality Commission (CQC).
  • Review and update our CQC registered locations, so that registered managers of our Supported Living services oversee fewer services, and able to manage the quality of each service more effectively.
  • Move some services from registered residential care to supported living.
  • Redevelop services where the building no longer meets the needs of the people living there.
  • Develop a Flexible Intervention Team of colleagues who will provide special support to services, particularly relating to behaviour that challenges.
  • Review structures across the subsidiary to ensure that both leadership and management robustly supports a culture underpinning active support and positive behaviour support.

Michael Gray, Regional Director

What things are you most proud of in your services?

"The people who live in our services are friends with their neighbours. That means we have broken down barriers and are reducing stigma. Families are also involved. Something we often hear from parents is that their son/daughter looks forward to going back to their own home after they have visited. That’s always good to hear. Our support teams are positive and have a can-do approach - if something doesn’t go according to plan we will come up with a different way of doing it."

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