Visitor guidance

Welcoming visitors to our homes

At Avenues, we believe that everyone has the right to enjoy meaningful relationships and to welcome visitors of their choice into their home. We are committed to supporting people to receive visitors freely and without unnecessary restriction. We not only have a responsibility to protect the safety and wellbeing of the people we support but also our staff. All visits are managed in a way that respects individual wishes, ensures dignity, and complies with relevant laws and regulatory standards.

The following guidance has been co-produced with the people we support and the New Directions Group, to ensure that everyone’s voice is heard and respected.

What we expect:

Respect

• Listen to me.
• Check before you visit that it’s ok. I might be doing something else or not want visitors at that time.
• Respect me and anyone else who lives or works with me.
• Respect my house rules.
• Do not make or take personal phone calls when supporting me.
• Visitors in my home should always be polite.
• No swearing, shouting, talking loudly, arguing, or ignoring me.
• When you arrive knock and wait for me to invite you in.
• Do not make yourself tea or coffee without asking first.
• Please speak in a language I understand.

Health and safety

• If you are unwell, please do not visit me please discuss it with the team leader/shift leader/manager or my key worker.
• Do not take photos in my home or of me without my consent.
• Do not smoke in my house.
• Always follow any current Covid-19 guidance for visiting. Please visit the CQC website here for up to date information

Confidentiality

• Do not discuss my personal information where people can hear.
• Do not discuss the personal information of the people I live with or who work with me

At Avenues, we recognise that these are people’s homes, first and foremost. We’re proud to promote a welcoming and inclusive atmosphere where visitors are treated with courtesy, and where those we support remain at the heart of every decision.